Operational Excellence provides managers with a sustainable advantage by giving them the ability to continuously improve their organizations’ decision, investment and asset performance, service delivery and human resources capabilities. Operationally excellent organizations possess the processes and structures – or what we at BTM call “intangible assets" – that give them the visibility, control, tools and management practices necessary to drive greater operational effectiveness and efficiency. In other words, Operational Excellence requires business-technology convergence -- the art and science of managing business and technology as one.
